TRAINING AND SKILLS DEVELOPMENT

Telesales Skills Development Workshop

Who is it for?

New or seasoned Telesales or Tele-channel Sales through Service professionals, who want to practice, improve and develop sales skills whilst absorbing new methods, ideas and techniques that will help you work smarter rather than harder and become even more effective.

What is it about?

This best practice workshop will accelerate telephone based sales peoples understanding of the key elements of their sales calls and own behaviours, along with gaining ever increasing knowledge of the ‘art and science’ of selling; learning and practicing sales physiology and techniques in order to help improve effectiveness, time management, and personal performance.

What will I get out of it?

During the workshop we will explore:

• What telephone selling really is’ and how to become a professional at it.
• We will investigate the questioning techniques that help you to stay in the conversation longer with your prospect, which means that you build a clearer picture of your prospect, their needs and their buying motives.
• We will discuss subconscious motivational strategies and language, which dramatically improves how you communicate, builds trust and rapport.
• We will also share telesales top tips from the best in the industry along with some useful tools to maximise peak personal performance and goal achievement.

Course overview

This is an intensive and experiential workshop designed to inform and enlighten. The event is intended to be challenging and thought provoking yet will allow participants the space to explore and practice new methodologies and techniques to bring about rapid and sustainable success as a Telesales professional.

• What makes great telesales people
• Planning and preparation
• The telephone sales framework
• Gaining multi-level entry into the organisation
• Call Introduction
• Gaining Interest – Opening pitch
• Questioning and probing techniques
• Avoiding assumptions through clarification
• How to use your sales value proposition to differentiate yourself
• Ruling the competition out of the equation
• Effectively using objections to progress the sales conversation
• Utilising benefit statements and questions to lock down the sale
• Buying signals and how to recognise them
• Summarising / Closing and next steps
• Negotiating with authority
• Building rapport and trust through sales psychology
• Tracking call effectiveness for continuous personal improvement
• Action planning for sustainable success

Duration

2 days of thought provoking challenge in a stimulating and supportive environment. Promises of lots of fun and guarantees of growth providing you come with an open mind and ready for change.