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From new customer announcements to innovative developments
Providing a global view of competencies across your organisation, The Engage Platform is a powerful performance assessment tool that identifies key skills, helps develop potential and boosts staff engagement. It provides an accurate base line to enable targeted coaching programmes to deliver real productivity improvements against true development needs.
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Understand their challenges & key benefits achieved
Improving brand image and customer satisfaction were key priorities for the Business Banking team. With a 9% increase in CSat and a 15% increase in lending Barclays demonstrated a very clear ROI.
Increasing sales performance across multiple roles throughout the organisation and sustaining that performance was critical for BT. With year-on-year bookings doubled to £10 million Silent Edge delivered.
Improving the skills of both telesales and the sales management team delivered a striking increase in revenues and a sustainable culture of support and development.
Identifying and recruiting the right people for the right job was crucial when CSC established a new IT outsourcing services division. Designing defined profiles, highlighting coaching priorities and gaining executive buy-in formed the foundation of the new CSC strategy.
Addressing mismatched performance across its branches and boosting consultant abilities was a prime focus for Reed. Silent Edge’s solution integrated with in-house processes to increase growth by 8% and deliver a 900% ROI.
By pinpointing the exact changes needed for each individual, Tarmac were able to improve competency across desk-based account management, transactions skills and complex sales to win ‘Supplier of the Year’ award and create a 30% business uplift.
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