Solutions

BUILD SUCCESS INTO YOUR
PERFORMANCE CULTURE

Platform for continuous progression

For performance assessment within a single discipline, such as global sales, or deployment across the entire organisation, The Engage Platform gives you the core information to make a difference. Identifying the right competencies for specific roles and marrying this with corporate objectives to maximise results is what we do. We enable you to build employee satisfaction and talent retention with tailored assessments, skills recognition and personalised development to ensure continuous growth of both the individual and the company.

Our fundamental skillsets are deployed in multiple departments

Sales

Sales

Build ROI and continued growth with accurate infield assessments that show skills in real working environments.

Contact Centres

Contact Centres

Clear role directives and personalised coaching against type of individual delivers results that build loyalty and retention rates.

Apprentices

Apprentices

Ensure right candidate selection and right development pathways with targeted coaching that creates employee commitment and tenure longevity.

Customer Services

Customer Service

Get your customer service conversations spot on, improve brand image and CSAT with individual agent skills recognition and development.

Self-Assessment

Self-Assessment

Help employees stay productive and feel valued with access and input to own record that clarifies skills, progress and development needs.

Recruitment

Recruitment

Identify the right role skills, match against the right people with competency-based interviews that streamline the recruitment process.

Onboarding and Compliance

Onboarding & Compliance

Gain greater new-hire productivity, manage mutual expectations and get compliance completed faster with automated onboarding.

Human Resources

HR

Get meaningful overview of all employees and their development progress with a single assessment platform across the company or across a single discipline.

“Silent Edge is the best thing we have ever done in CCS. They have transformed our telesales and sales management capability – especially the sales director who was a real doubter at the start. If you are serious about developing the whole end-to-end solution for your sales force then you should be using Silent Edge without hesitation.”

Managing Director, CCS Media